User Agreement – Roadrunner Xpress Inc.

2.1 Online Services

• Roadrunner Xpress provides comprehensive online services including package tracking, shipping registration, and account management.
• Customers may register for a free account to obtain a U.S. address for package forwarding to Jamaica and access online tracking services.
• Online tracking and shipping services are available for both domestic and international shipments through our designated courier partners (FedEx, USPS, and Meest).
• Packages shipped under this service are subject to applicable customs, import, and courier regulations.
• Packages shipped to Jamaica may be collected at our authorized Jamaica branch, which also operates as a small retail store.

2.2 In-Store Services

In addition to courier and freight forwarding, Roadrunner Xpress provides various in-store services including, but not limited to:

• International shipping via FedEx, USPS, and Meest;
• Printing, copying, faxing, and scanning;
• Secure mailbox rentals (24-hour access with a street address);
• Computer workstations;
• Notary public services;
• Travel-related bookings (airline tickets, car rentals, hotels, cruises, and tours);
• Sale of stamps, packaging supplies and retail materials.

2.3 Third-Party Services

Roadrunner Xpress acts as a facilitator for certain third-party services, including but not limited to USPS, FedEx, Meest, and travel booking systems. All such third-party services are governed by the respective provider's terms and conditions, available at:

• USPS International Shipping Restrictions
• FedEx International Shipping Terms
• Meest International Shipping Services

The Company is not responsible for any acts, omissions, or delays of third-party providers.

3.1 Eligibility

Services are available only to individuals eighteen (18) years of age or older.

3.2 Account Information

To register for the shipping-to-Jamaica service, Customers must provide accurate and complete information including:

• First and Last Name
• Email Address
• Phone Number
• Tax ID (TRN)
• Address Line 1 and 2
• City, State/Region, Country, and Zip Code
• Store location
• Password

3.3 Accuracy

Customers are responsible for the accuracy of all information provided. Roadrunner Xpress is not liable for misdelivery, delay, or loss resulting from incomplete or inaccurate data.

3.4 Account Use

Accounts may be suspended or terminated for misuse, fraud, or violation of these Terms.

5.1 Payment Methods

Payments are accepted in-store only, by cash, debit, or credit card.

5.2 Refunds and Credits for Jamaica Shipments

• Refunds for shipments handled by third-party couriers (FedEx, USPS, Meest) are governed by their respective refund policies.
• Damage Claims: If packages shipped to Jamaica arrive broken due to our fault, we will provide appropriate refunds or credits based on our assessment.
• Fragile Items: Customers must notify us in advance if shipping fragile items requiring special care. We will repackage such items with extra protection at no additional cost.
• Customer Risk: If customers do not notify us about fragile items, they are shipped at the customer's risk. We may waive shipping costs or provide credits for future shipments at our discretion.
• Refunds or credits for Roadrunner Xpress-provided services are determined based on our internal policies and assessment of each individual case.

5.3 Storage and Disposal Policy for Jamaica Shipments

• Free Storage Period: Packages shipped to Jamaica may be held for 2 weeks (14 calendar days) without charge after arrival at our Jamaica location.
• Storage Fees: After the 2-week free period, a storage fee applies regardless of package cost.
• Notification Requirement: Customers must pick up packages or provide notification within the 2-week free period to avoid storage fees.
• Disposal Timeline: Packages unclaimed after 30 days from arrival may be deemed abandoned and will be auctioned off or inventoried for sale.
• Storage Fee Details: Storage fees apply after the initial 2-week period, and disposal occurs after 30 days of storage fees.
• All disposal and auction proceeds will be used to offset storage costs and any remaining balance will be forfeited to the Company.

6.1 Customer Responsibility

Customers are solely responsible for compliance with all applicable customs laws, import duties, and taxes.

6.2 Company Role

Roadrunner Xpress provides guidance and forwarding assistance. Company role: Importer of record.

6.3 Limitations

The Company is not responsible for delays, seizures, or penalties imposed by customs or regulatory authorities.

7.1 Service Scope

Roadrunner Xpress is not a common carrier and assumes responsibility only while packages are in its possession and prior to handover to an authorized courier or customs authority.

7.2 Risk Transfer

Upon handover, all risk of loss, damage, or delay passes to the courier and/or relevant customs body.

7.3 Insurance

Unless expressly stated otherwise, packages are not insured by Roadrunner Xpress. Customers seeking insurance must obtain it directly from the courier or a third-party provider.

7.4 Limitations of Liability

Roadrunner Xpress shall not be liable for any:

• Delay caused by courier or customs;
• Indirect, consequential, or incidental damages;
• Loss of profit, business, or goodwill;
• Acts of God, strikes, or regulatory intervention.

7.5 Maximum Liability

In no event shall the Company's aggregate liability exceed the amount paid by the Customer for the specific service giving rise to the claim.

9.1 Collection

Roadrunner Xpress collects limited personal data necessary to process shipments, including the information listed in Section 3.2.

9.2 Use

Data is used exclusively to:

• Register and manage shipping accounts;
• Communicate regarding shipments; and
• Fulfill courier and customs requirements.

9.3 Contact Form

When using the "Contact Us" form, we collect only your name and email to respond to inquiries.

9.4 Data Security

All reasonable measures are taken to safeguard your personal information.

9.5 Deletion Requests

Customers may request deletion of their account and associated personal data by contacting [email protected].

9.6 No Sale of Data

Roadrunner Xpress does not sell or rent personal information to third parties.

9.7 Florida Information Protection Act (FIPA) Compliance

• You have the right to be notified in the event of a data breach.
• You may contact us to learn how your data is stored and shared.
• You may request correction or deletion of your information where permitted by law.