Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Full name, email, phone number, mailing or shipping address, identification documents (e.g., ID, TRN for freight forwarding), and payment details.
• Non-Personal Information: ZIP code, preferences, interests, or survey responses.
• Technical Data: Browser type, device information, IP address, access times, referring URLs, and interaction data (e.g., pages viewed).

We collect this information when you provide it (e.g., forms, account creation), through automated technologies (e.g., cookies), or from third parties (e.g., shipping partners).

2. How We Use Your Information

We use your information to:

• Provide and fulfill Services (e.g., shipping, notary, mailbox rental, money transfers)
• Respond to inquiries and provide customer support
• Verify identity for compliance with legal and regulatory requirements
• Improve website performance, user experience, and service offerings
• Send transactional communications (e.g., order confirmations, service updates)
• Send promotional emails or offers (with your consent, opt-out available)
• Conduct surveys or gather feedback to enhance Services
• Analyze engagement and optimize content (e.g., via Google Analytics)

We may use anonymized data for statistical or business purposes without restriction.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to personalize your experience, analyze site usage, and improve our Services. We use Google Analytics to track non-personal data (e.g., page views, traffic sources). Cookies can be disabled in your browser settings, though this may affect functionality.

4. Sharing Your Information

We share your information with trusted third parties to provide our Services, under strict confidentiality agreements. These include:

• Shipping partners (e.g., FedEx, USPS, UPS, DHL) for delivery services
• Remittance providers (e.g., JN Money) for money transfers
• Technology providers (e.g., Google reCAPTCHA, Google Maps) for security and functionality
• Email service providers and CRM tools for communication and management

We may also share information to comply with legal obligations, protect our rights, or ensure safety (e.g., fraud prevention). We do not sell or lease your personal data to third parties for marketing purposes.

5. Data Transfers

Your data may be transferred between our U.S. and Jamaica offices or trusted providers solely for service fulfillment and operations.

6. Age Restrictions

Our services are intended for users over 18. We do not knowingly collect personal information from individuals under 18 years old.

7. External Links

Our website may link to third-party sites. We are not responsible for their privacy practices or content. Review their policies before submitting information.

8. User Accounts

Certain Services (e.g., freight forwarding, mailbox rentals) require an account. Account data is securely stored and used solely to provide the requested Service, verify identity, or comply with regulations.

9. Email Communication

We send transactional emails (e.g., order confirmations, shipping updates) and optional promotional emails. You may opt out of promotional emails at any time via the unsubscribe link or by contacting us.

10. Data Retention

We retain personal data only as long as necessary for service fulfillment, legal compliance, or dispute resolution.

11. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you promptly, as required by law.

12. Your Privacy Rights

To access, correct, or delete your data, or opt out of communications, contact us at [email protected].

13. Security Measures

We protect your information using encryption (e.g., SSL/TLS), access controls, and secure storage systems.

14. Policy Changes

We may update this Privacy Policy. Changes will be posted with a revised "Last Updated" date.