Privacy Policy – Roadrunner Xpress Inc.
Effective Date: October 2025
Roadrunner Xpress Inc. ("Roadrunner Xpress," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you use our website, register for shipping services, or interact with us in-store.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Roadrunner Xpress Inc. is a Florida-based company offering shipping, packaging, mailbox rentals, printing, and related services.
Main Location: 10135 W. Oakland Park Blvd, Sunrise, FL 33351
Phone: (754) 701-4589
Email: [email protected]
Our business operates both in-store and online, offering comprehensive shipping, tracking, and related services for packages sent from the United States to Jamaica and domestic shipping.
2. Information We Collect
We collect only the information necessary to provide our services effectively.
2.1. Information You Provide Directly
When you register for online shipping, use our contact form, or interact with us in-store, we may collect:
- Full name
- Email address
- Phone number
- Tax Registration Number (TRN)
- Mailing or delivery address
- Package details (for shipping)
- Payment information (processed securely in-store only)
2.2. Automatically Collected Information
When you visit our website, we may collect limited technical data automatically, such as:
- IP address
- Browser type and version
- Device information (desktop or mobile)
- Pages visited and duration
This information is used only to maintain website functionality and security; we do not use it for marketing or profiling.
3. How We Use Your Information
Your information is used strictly for legitimate business purposes, including:
- Registering and managing your online shipping account;
- Processing shipments to Jamaica;
- Providing status updates or contacting you regarding delivery;
- Complying with customs and courier documentation requirements;
- Responding to your questions or requests;
- Maintaining compliance with legal obligations;
- Improving service quality and security.
We do not use your information for unsolicited marketing or data analytics.
4. How We Share Information
We only share your data when necessary to provide a service you request. This includes:
- Courier partners (e.g., FedEx, USPS, Meest) to deliver packages;
- Customs authorities for import/export documentation;
- Technology providers that host or secure our website.
We do not sell, rent, or trade personal information to third parties.
5. Data Retention
- Account information is retained for as long as your account remains active.
- Shipment records may be stored for up to five (5) years as required by logistics and customs regulations.
- You may request deletion of your account and personal data at any time (see Section 9).
6. Data Security
We implement reasonable administrative, physical, and electronic safeguards to protect your data from unauthorized access, loss, or misuse. These measures include:
- Encrypted communication channels (HTTPS);
- Secure, password-protected account systems;
- Limited internal access to personal data;
- Secure disposal of physical records.
However, no method of transmission or storage is completely secure, and you acknowledge that we cannot guarantee absolute protection of your information.
7. Cookies and Tracking
Our website uses basic session cookies only to support functionality such as login persistence or form submission. We do not use tracking cookies, ad cookies, or analytics platforms such as Google Analytics.
You can disable cookies in your browser settings without affecting access to our website.
8. Third-Party Links
Our website may include links to third-party courier or service providers (such as FedEx, USPS, or Meest). These external websites are governed by their own privacy policies, and Roadrunner Xpress is not responsible for their data handling practices.
We recommend reviewing their policies directly before providing personal information.
9. Your Rights
As a user and customer, you have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request that your data be deleted from our systems (unless required by law to retain it).
- Withdrawal of Consent: You may withdraw consent for non-essential data use at any time.
- Notification of Breach: You will be notified promptly in the event of any data breach affecting your personal information.
To exercise these rights, email [email protected] or call (754) 701-4589.
10. Children's Privacy
Our website and services are not directed toward individuals under 18 years of age, and we do not knowingly collect personal data from minors.
If a parent or guardian believes that their child has provided personal information to us, they should contact us immediately for deletion.
11. International Data Transfers
Shipments to Jamaica require limited transfer of information (e.g., name, contact number, and item description) to our Jamaica branch or customs authorities to complete delivery.
These transfers are made securely and only for the purpose of fulfilling your shipment or package collection.
12. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will always be posted on our website with a revised "Effective Date."
Continued use of our services after updates means you accept the revised version.
13. Legal Compliance
This Privacy Policy complies with:
- Florida Information Protection Act (FIPA), Fla. Stat. § 501.171
- U.S. Federal Trade Commission (FTC) Privacy Guidelines
- Applicable international customs and shipping regulations
14. Contact Us
For privacy-related inquiries, please contact:
Roadrunner Xpress Inc.
10135 W. Oakland Park Blvd, Sunrise, FL 33351
📞 (754) 701-4589
📧 [email protected]